Customer-Focused Support Solutions – Powered by Your Brand
Professional, Compliant, and Respectful Account Management Services
First-Party Call Center Services
We represent your business under your name, maintaining your brand voice and customer relationships while delivering efficient support, retention, and recovery services.
- Customer Service
- Billing & Payment Support
- Account Reminders & Resolution
- Early-Stage Delinquency Outreach
- Inbound & Outbound Contact Solutions
Third-Party Collection Services
We act as the authorized recovery agency for our clients, pursuing delinquent accounts through ethical and effective strategies.
- Consumer & Commercial Debt Recovery
- Skip Tracing
- Payment Plan Negotiation
- Legal & Pre-Legal Collections
- Credit Bureau Reporting (if applicable)
Knowledge
Our workflows apply techniques and experiences from a variety of industries based on prior successful performances.
Technology
Using AI inspired technology helps communication and engagement while delivering results.
Understanding
Our combined backgrounds bring real practices and analytics to today’s expectations and needs.
Industries We Serve
Government Agencies
Strong experience working with Federal, State and local governments to deliver superior service, current data security and compliance to reach desired performance expectations.
Financial & Consumer Entities
Thorough understanding of working with consumers for outreach communication or helping them manage their repayment obligations on delinquent or defaulted debts.
Higher Education Institutions
Familiar with the complex student loan industry and the various repayment opportunities available to borrowers through years of working with private lenders, colleges and universities.
NuSolution was created to assist organizations in connecting with their consumers
NuSolution was founded by a team of industry leaders with more than 100 years of combined experience in debt management and call center operations. We employ a consumer-centric methodology to support clients in the recovery of distressed accounts and in managing customer contact strategies. Serving creditors at the local, regional, and national levels, we enable the achievement of financial performance objectives while minimizing financial and reputational risk. Our team is committed to safeguarding client brands and approaches every customer engagement with discipline, strategic focus, and empathy.